三年生商务礼仪实训:試験的投稿

This is a test positing as a preparation for Japanese course ‘Business Manner’ that will be taught in coming spring semester.
The posts under this category will be written in Japanese.
I am sorry to say that this post doesn’t have any useful information to you.

Weekly Logs: Dec.28,2020 – Jan.3, 2021

My another photo blog “LQ Laoshi’s Photo Gallery”(outside wordpress)


December 28, Monday
I posted the last week’s log on worepress in the morning. And then I went out and got on a train for shopping in Niigata. I bought a 21.5 inch PC monitor at the big appliance shop on the south side of JR Niigata station. Now I am typing this by looking at my new monitor, I think I should have bought the bigger screen much earlier because my eye is already tired of looking at a small screen of notebook PC for these two years. And 23 inch or even 27 inch would have been better to buy, I just regret that. Back to my home before 1 p.m., I had a lunch, went to a supermarket, took a long nap, and cooked supper. After eating supper, I evaluated test results of the final examination for conversation class. I evaluated three pairs before going to bed.

December 29, Tuesday
Of course I had to give scoring for the final exam, but I didn’t start doing that in the morning. Instead, I started cutting a timber (lumber?) plate in the morning. I wanted to make two speaker boxes in order to listen to music in good sound. But it was obvious that I could not complete two speaker boxes in one day. So I just stop the work at noon. I took a nap a little while just after the lunch and then went to a supermarket. I just graded the final examination of conversation class in the late afternoon. That grading continued after supper until going to bed.

December 30, Wednesday
In the morning I started the rest of the work for making two speaker boxes. The hardest part was to make two holes to set the speaker. The diameter was 94 millimeter. Since I didn’t have any cutting machine or drill, I did that using primitive tools; a gimlet and small chisels. It tool many hours, so it was 4 p.m, when I fit two boxes on the wall of my room. My supper on the day was chicken breast. After supper I evaluated three pairs for the final exam of conversation class.

December 31, Thursday
I cleaned the room with vacuum in the morning. It was because I just didn’t want to work for the examination scoring. And the day was the last day of the year 2020. I thought that the supermarket would be congested with people who wanted to buy food for new-year holidays. So I went to the supermarket just after the shop’s opening. There were less people there shopping. It was what I predicted, but it also made me worry if the supermarket could survive or not because there were less people even in the last day of the year. Anyway, I had to use all of the rest of the day to evaluate students’ final exam for conversation class.

January 1, 2021
The colleague sent me PDF of the answer sheets in the morning. That was of reading class and the exam was conducted the day before. So I wanted to start scoring soon, but I hadn’t finished evaluation about students’ performance during the semester. I spent most of the day to complete the evaluation, although I took two hours nap in the afternoon. After supper I started scoring the answer sheet of reading class examination. I practiced my electric bass for an hour, and went to bed.

January 2, 2021
All day was spent for scoring the final exam for the reading class. I evaluated 17 students. I was actually disappointed by some of students’ answers. Some students used the postposition “-ga” for objects, which was actually to be used for subjects. One student didn’t understand adjective conjugation when the adjective works as adverb. That was my responsibility for teaching those things. Students’ answer simply meant that I failed to teach them well. Thinking like that, scoring didn’t move on to next student. I gave up scoring at 10 p.m. with seven students remaining.

January 3, 2021
Being tired of working, scoring was not proceeding well. I spent all day for scoring the final exam only for seven students. After supper I found that I had to change scoring criteria and redo the scoring again for some reasons (I cannot write the reason here). The gradings need to be registered by January 6th on Wednesday. I have to continue to work until I register all the gradings of the students by that time.

Weekly Logs: Dec.21 – 27, 2020

My another photo blog “LQ Laoshi’s Photo Gallery”(outside wordpress)


Dec.21 on Monday
9:05-10:25: Reading class, online, for class 1939. The article was actually weird one in which a TV anchor interviewed a historical person who was brought to the modern times by a time machine. The interviewee was brought from 1000 years ago, Murasaki Shikibu who wrote the world oldest long novel “Genji Monogatari (aTale of Genji). I expected that my students would be interested in female literature around 11 century in Heian era of Japan. After the class I took a rest until the lunch and spent two hours for uploading the last week’s weekly log to the wordpress. The rest of the afternoon was just nap and rest on the bed. My fatigue accumulated for the semester. 17:30 – 19:30: Cook and Supper. I bought some commodities from Amazon.co.jp after the supper. The shopping took two hours. And then I went to bed.

Dec.22 on Tuesday
I requested eight books to the city library in the morning. And then I started working to calculate students’ grading for the conversation class of this semester. Grading composes of the test result and performances in classes through the semester. Two are 50 to 50 in proportion. For the performances, I combined three factors to calculate. Of course the attendance is the most important. I added other two things to the attendance: One is scores of right answers to the quiz during a class. The other is how good a student responded to my questions during a class. Both are actually “Big Data” because 55 students took the classes 17 times. All the numbers are written on my business notebook by handwriting. Here is an issue; those numbers must be typed in the excel spreadsheet in order calculate the scores. In the last semester, I did that right after the class in the same day. In this semester, I decided doing this at the end of the semester because it would affect preparation for the next class if I input data about quiz answers and students’ performance right after each class. Now is the time to input “Big Data” of whole semester at one time. Actually I realized that the way in the last semester was better than inputting huge data one time at the end of semester. It is not because of accumulated fatigue at the end of the semester. If I don’t input students’ performance during semester, I cannot know how a student is doing better or worse. Every time I ask a student to answer my question during class, I need to choose a student who is suitable for asking that particular question. I mean, “This question is a little difficult, so it is better to ask an excellent student”, or “This question is a basic one, it is better to ask a below-average student”. If I input the students’ performance class by class and make it visible during semester, I can easily make a judgment for this kind of decision. In this semester, I don’t have such a good reference. Looking at the result of students’ performance, I found that my evaluations without data are not correct for some students. That is what I regret for this semester.

Dec.23 on Wednesday
Since February, I turn the light on every morning and turn it off night, at the altar where my dad’s photo is put. Having passed ten months, the fluorescent light has almost ended. If a deceased person’s photo is placed in the dark, it is NO good. I thought I would change it to a LED light of less electric and more longevity. I went to D.I.Y. shop in the morning to buy a LED light bulb, code, and a switch. Went back home I tried putting the LED light above the altar. My fault was that I didn’t think about how I fixed the bulb. It was already in the afternoon when I complete the LED lighting because the work took more than three hours. After that I made some PPT slide for the last class of conversation class on Thursday.

Dec.24 on Thursday
9:05-10:25 was conversation class for sophomore students, let’s say, the Class A. I taught the auxiliary verb “-souda” for hearsay. The important thing is the difference from “-souda” for inference. This class was the last one for Class A. Since the conversation class was canceled once some time middle of the semester, the Class A only had chances to take conversation class 16 times in this semester. IN the afternoon, 13:40-16:00 another Class B also took the conversation class. But Class B had chances to take my class 17 times. In order to treat both classes A and B equally, I made the last class a special one for Class B. At 13:40, I started the class with a test with 40 questions. I am going to evaluate students’ answers during spring semester, not now, because now is the time to grade for the semester. My purpose is that I would like to make individualized teaching that is suitable to each student such that can overcome his or her weaknesses. And then I made the students the first half of the old tale “Kasajizou” and made them write what would be the last half of the story by guessing. Actually I did the same thing last year. At that time some students wrote that old lady got angry with what her husband did. I wouldn’t say it is bad inference, though, this time, most students could predict what the ending of the story would be like correctly.

Dec.25 on Friday
I did the final examinations of conversation class; one class in the morning, the other in the afternoon. It was a pair work of conversation. I made the students make conversation for a task, record it to mp3 or m4a, and send it to me. The tests in the morning and afternoon went almost well for 28 pairs of 56 students. However, two pairs were problematic. I should not write about them in detail here.
After the afternoon test, I had to cut and make slices of salmon. It took more than hour. So my supper was delayed a little than usual. I worked two hours for grading, 40 minutes for bass practicing, read an English book a little, and then fell asleep.

Dec.26 on Saturday
I went to the morning market in Niitsu in the morning. This was the last market in this year. I worried about sold out of Ms.Yamashita’s Kimchi, I left home early. So, before 10 a.m., I was already back in home. Then I wasted three hours for uploading two blog posts here and https://blog.goo.ne.jp/liangzhi.
After taking a long nap in the afternoon, I worked to calculate the gradings of the students’ performance in the conversation class, for rest of the day.

Dec.26 on Sunday
I spent all day to evaluate the final examination of the conversation class. That’s it.

Weekly Logs: Dec.14 – 20, 2020

My another photo blog “LQ Laoshi’s Photo Gallery”(outside wordpress)


Dec.14 on Monday
9:05-10:25: Reading class, online, for class 1939. The article was four speeches in one’s life; they are speeches in wedding, retirement party, golden wedding ceremony, and funeral. So the title was “Jinsei (a life)”. After the class, I wrote my weekly log. It was already afternoon when I completed uploading the last week’s log onto here, wordpress. The main dish of the supper was the same one as the day before; boiled chicken legs. On Sunday in the supermarket, chicken legs were very cheap and there was much I the package. I worked after the supper. I proofread three drafts for monthly newsletter, and sent the corrections to three students. I finished working at 9 p.m. and practiced my electric bass for 30 minutes or so.

Dec. 15 on Tuesday
At 7:30 I started working. I recorded my voice reading new words in the new chapter of the textbook. I uploaded the mp3 to BBS on Dingtalk. And then I started making PPT for that new chapter of Conversation textbook. I went to the “Outside World” at 10:50a.m. I got on a local train at the nearest JR station and got off at the next station. And then I went D.I.Y shop to buy some lumbers. Those woods were 2 meter long, so I didn’t get on a train but walked back to my house. It was more than 2 mile. When I came back, it was already noon. I spent whole of afternoon to make a table from lumbers so that I can work sitting on a chair. I know it sounds funny. But I have been working without a chair since the end of February. I have been in a Japanese style Tatami mat room. I was always sitting on the Zabuton which was a small cushion to sitting on the tatami mat directly. It makes my legs aching severely when I keep working for long hours. So I decided recently that I need a table with good height so that I can work sitting on a chair. There was a chair, but not a table. It was necessary to make a lot of hole for wood screws. But I didn’t have drill. I had to make a lot of holes using a gimlet. My palms were so aching that I thought I could not exercise my electric bass for several days. Anyway I completed my table at 9 p.m. I soon went to bed.

Dec. 16 on Wednesday
I sent emails to four students in the morning. I approved completion of their drafting for December edition of monthly newsletter. Then I checked the textbook that I would use in the next semester. After the lunch I took a nap for an hour. Then I went to the supermarket to buy food for supper. I bought a whole of horse mackerel. Actually it was for raw fish “Sashimi”, but I cut the body in half so that could be heated in the grill. Yes I grilled the fish for sashimi. I worried about raw fish, wanted to practice to cutting a fish, and after all, fishes for sashimi meant they should be fresh. Three hours after supper was spent for making PPT that would be used in the conversation class in the following day.

Dec. 17 on Thursday
I taught two conversation classes. One was for class 1938 from 9:05 to 10:25. The other was for class 1939 from 14:40 to 16:00. Between the two classes I was just making PPT for the classes. I cooked pork for supper. I continued to work for two hours after the supper. 30 minutes Bass practice before going to bed.

Dec. 18 on Friday
As soon as I finished my breakfast, I started sending feedback to 1939 students for their answers to the quiz on Thursday class. And I taught for that class, 1939, a conversation class from 9:05 to 10:25. Since the PPT for the afternoon class was already completed, I started another PPT making for the reading class on coming Monday. Before the afternoon class, I quickly went to the supermarket and came back. I bought fishes that were female “Hata-hata”, and chicken breast for main dishes of supper for two nights. My shopping pattern is simple. Every time I went shopping, I buy fish and meat for two nights. So I go there once a two-day. I worked two hours after the supper to send feedbacks to 1938 students for their answers to quiz in the afternoon class.

Dec. 19 on Saturday
Most of the hours in the day were not spent for working. It is rare for me to spend my time other than work. Anyway I made a plan to make my room better for working. This was because I needed to bear the chilly winter time and to work more effectively to prepare for the coming spring semester. Once I made a shopping list, I got on a local JR train to get to another D.I.Y. shop in the town next to my village. Buying some stuff with 7000JPY or some, I came back to my house and started working to change my room. I finished at 5 p.m. cooked supper, ate it, and spent two hours for PPT making for Monday reading class. Before going to bed, I took a bath. But I regret bathing because I could not warm up my body by Japanese style bathing. It was not just cold but even dangerous if I take a bath in such freezing circumstance.

Dec. 20 on Sunday
I kept working most of the day to make PPT for Monday reading class. I took a walk in the afternoon. The photo below was taken during the walk. And then I went shopping. I took a nap for an hour. Around 4 p.m. I started make “lemon in honey” and “Yusu citrus in honey” as shown in the photograph. I worked for PPT making after the supper and completed it.

Photo taken in Niigata JAPAN

Photo taken in Niigata JAPAN

Weekly Logs: Dec.7 – 13, 2020

My another photo blog “LQ Laoshi’s Photo Gallery”(outside wordpress)


Dec.7 on Monday
9:05-10:25: Reading Class, online, for class 1939. The topic was a fairytale of “Bamboo Princess”. The article contains some causative expressions. I introduced the concept of causative expressions, for example, I told that there was a difference between “To force someone to do something” and “To allow someone to so something” in Japanese causative expressions. But that was not a grammar class but a reading class. So I didn’t talk much about it in detail.
I modified PPT for the class before the class for one hour. Since the end of semester was coming, I made a excel spread sheet to calculate the performance of each student for the reading class. This took 9 hours. I cooked supper in the evening. The main dish was pork. I exercised my electric bass one and a half hours and read an English book with dictionary for one hour.

Dec.8 on Tuesday
No class. I tried making PPT for conversation classes for 1939 and 1938. This took nine hours. I went to a supermarket to get food for the supper in the afternoon. I paid 2655 JPY. One hour for cooking supper. I minced chicken breast as fine as I can by a knife, because it is hard to chew if I cooked chicken breast as blocks. Exercised bass for a half hour and read an English book with dictionary for an hour.

Dec.9 on Wednesday
I completed PPT making for Thursday conversation class. This took two hours in the morning. Then I spent five hours to correct students’ drafts for the monthly newsletter in Japanese. I went out for a walk from 2:30 to 3:30 with my digital camera. Photos are uploaded on the last post. Cooking for supper took one and a half hours in the evening. The main was grilled slice salmon. After the supper, I started making PPT for Friday conversation classes and spent three hours for it. I read an English book before I went to bed.

Dec.10 on Thursday
There were two classes that were conversation for class 1938 in the morning and 1939 in the afternoon. Between the two classes, I went to a supermarket to buy food for the supper. I paid 2543JPY. Times other than above were all spent for making PPT for conversation class on Friday morning. I have to do classes for class 1939 on Thursday evening and Friday morning. In a practical sense, it is impossible to prepare for Friday class if I start prep after Thursday class. There is no time for that. I try to prepare two classes on Tuesday and Wednesday. But it is not so easy for me to do so.

Dec.11 on Friday
Two classes as Thursday. Between the two classes, I went to the library, but it was closed on the day. I sent feedbacks to 1938 students after supper, but I felt tired and went to bed at 9 p.m.

Dec.12 on Saturday
I spent a half hour for my goo blog and two hours for wordpress. I regret to have used several hours for blog postings in the precious morning hours. I went to the library and a supermarket in the afternoon. I paid 3045JPY in the supermarket. I started making PPT for Monday reading class. In the evening I grilled flatfishes for the main dishes of supper. After the supper I corrected two students’ drafts for the monthly newsletter. The correction took three hours before going to bed.

Dec.13 on Sunday
I corrected two students’ drafts for the monthly newsletter in the morning. One took two hours, and the other the same, so in total four hours. I continued PPT making for reading class and completed it at 5 p.m. I boiled chicken legs for the main dish of supper. I exercised my electric bass for a half hour and went to bed at 9:30 p.m.

商務礼儀実訓の授業記録:第9週

The following is a log of my teaching in Japanese language class in a university

教科書:外語教学与研究出版社「日本商務礼儀教程」2017.6
この教科書は日本公益社団法人 全国経理教育協会主催 社会人マナー検定試験指定教材をこちらの国の中で教科書として出版したもののようである。

第9週1回目
A組:10月26日(月)15:25~16:45(日本時間16:25~17:45)
B組:10月29日(木)9:50~11:10(日本時間10:50~12:10)

授業内容:第3編 ビジネスマナー
第7章 文書類の受取と発送・他
第8章 ファイリング・他
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容:文書類の受取と発送・他
  01 受発信文書の取り扱い
  02 はがき、手紙、特殊郵便物
  03 さまざまな配送サービス
<4> ファイリング・他
<5> 期末試験について

以下に、第9週1回目の授業中に出題したクイズを示す。

解答
1問目:B:定形郵便物は定形外郵便物よりも料金が安い。経費節減のために、折りたたんでよい書類なら、定形封筒に入れて送るという工夫もあるだろう。
2問目:D:十分な時間的余裕を持って、早めに会議会場へ行くこと。行ってみたら机の並べ方がいつもと違うなどということはよくある。
3問目:B:会社内のデータは持ち出してはならない。会社と自宅の途上でUSBメモリーを紛失してしまったら、取り返しのつかないことになる。Cには注意が必要である。なぜ隣の部のA君が聞いてくるのか。もしかしたらA君は外注予定額を社外に漏らすかもしれない。同じ会社の人であっても情報を漏らしてはならない場合がある。
4問目:C:業務で行くことと、私事で行くことは、はっきり分けるべきである。行きたい観光地があるなら、休暇を取って私費で堂々と行けばよい。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。


第9週2回目
A組:10月27日(火)7:55~9:15(日本時間8:55~10:15)
B組:実施しなかった。

授業内容:
7:55 授業開始・出席記録
8:00~8:10 詩の選択、読めない字を辞書で調べる、朗読の練習、この間に作文の課題を提示
8:10~ 詩の朗読の個別発表。ランダム指名する
      一人3分以内 ✕ 20人 = 60分
      作文も朗読も終わった人は自習すること。
9:10 アンケート1問を画面表示
9:10~9:15 原稿用紙の余白にアンケート1問の答えを記入して写真に撮る。それをDingtalkで送信する。

1.詩の朗読
あらかじめ、Dingtalkのクラスの掲示板に詩を5編掲示した。
(1) 吉野 弘 「生命は」
(2) 黒田 三郎 「僕はまるでちがって」
(3) 新藤 凉子 「遅い」
(4) 新川 和江 「名づけられた葉」
(5) 石垣 りん 「幻の花」
10分間の準備時間を与えたのち、一人ずつ朗読させた。うっかり誰が何を選択したか記録するのを忘れたが、(1)と(5)が多く、(2)と(3)を選んだ学生がわずかいた。(4)を選んだ学生はいなかった。

2.作文
掲示板に読む題材をアップしたが、だれも、それを読んで感想文を書くことを理解しなかった。終了時に写真での提出を求めたところ、全員が上記の詩の感想文を書いていた。教師の指示ミスであった。なお、最後まで学習者をつなぎ止めるために、終了時にアンケートをした。私の商務礼儀実訓の授業が分かりやすかったかどうかを問うたものである。
1=とてもわかりにくい、2=ややわかりにくい、3=ふつう、4=まあまあわかりやすい、5=とてもわかりやすい
このアンケートはホワイトボードに書いて画面表示する予定であったが、Dingtalk上でカメラが機能しなかったため、すべて口頭で指示した。2回繰り返して言ったにもかからわず、ほとんどの学生はアンケートの答えを提出しなかった。このことから、音声だけではまだ理解できない段階であること、教師からの指示はそれを考慮に入れて、より確実な指示方法を採らなければならないということが分かった。

Dingtalk上でカメラが機能しないことは致命的である。2、3日機能して、それから機能しない状態になることが多い。こちら側でカメラのON/OFFの操作は一切していないので、バージョンアップのたびごとに、使える状態と使えない状態が交互に発生するようである。この日、それまで丸い形だったID画像が角の丸い四角に変更されていたので、このバージョンアップの際にカメラを認識する機能がOFFになったのだろう。

この後、期末試験の代替としてのレポート提出について学生に指示を出す予定である。ともあれ、週2回・9週間の講義は終了した。日本で20年以上社会人として働いた筆者にとって、この教科はある意味ではやりやすいものであったが、しかし、日本語教育に携わる者が、この内容を教えることには疑問がある。あくまでも日本語を教える目的で教師をしているのであり、どうすれば学生の第二言語習得が効果的にできるかを日々検討している。日本のビジネスマナーを教える中で日本語力もつけられるようなことが教科書に書いてあるが、やはり、それは別にするべきものだと思う。もちろん、上級になるほど、有意味・内容重視の言語活動をするべきだ。しかし今回担当した学生は、そのレベルではなかったと思う。この教科は筆者が担当しても、脱線することが多いし、教科書の足りないところが目につくばかりである。こちらの国の教師が担当すれば、教師自身の勉強になるだろう。

商務礼儀実訓の授業記録:第8週

The following is a log of my teaching in Japanese language class in a university

教科書:外語教学与研究出版社「日本商務礼儀教程」2017.6
この教科書は日本公益社団法人 全国経理教育協会主催 社会人マナー検定試験指定教材をこちらの国の中で教科書として出版したもののようである。

第8週1回目
A組:10月19日(月)15:25~16:45(日本時間16:25~17:45)
B組:10月22日(木)9:50~11:10(日本時間10:50~12:10)

授業内容:第3編 ビジネスマナー 第6章 会議
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容:会議
  01 会議の目的と種類
  02 会議を開催する
<4> 次回予告等

以下に、第8週1回目の授業中に出題したクイズを示す。

解答
1問目:C:パネルディスカッションやシンポジウムは登壇した人たちの発表や討議のあと、聴衆との質疑応答をするのがふつうである。
2問目:D:電話をしたいと思ったときに、名刺を捜すことで時間を無駄にしてはいけない。名刺フォルダー等にきちんと整理して、必要なときにすぐ見られるようにしておく。
3問目:B:もちろん、外注する場合は市民の血税を使うことになる。しかし、問題が生じたときは、どうにかして実行可能な解決可能な方法を見つけ出さなければならない。Aのように自分で無理して作っても、委員長の大学教授を満足させるような資料は作れないだろう。問題解決の方法として、外注(アウトソーシング)をうまく使うことも大切である。
4問目:A:会議は時間とマンパワーを浪費する。意志決定の前の検討段階で多くの人の意見を聞くのはよいが、会議そのものに時間や労力をかけるのは無駄である。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。


第8週2回目
A組:10月20日(火)7:55~9:15(日本時間8:55~10:15)
B組:(第9週1回目)10月27日(火)15:25~16:45

授業内容:第3編 ビジネスマナー 第5章 交際業務
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容:交際業務
  01 結婚式のマナー
  02 弔事のマナー
  03 さまざまな慶事のマナー
  04 贈り物
  05 会食・パーティー
<4> 次回予告等

以下に、第8週2回目の授業中に出題したクイズを示す。

解答
1問目:D:参加者は主役ではない。ほどほどにする。
2問目:C:電車内で他人が携帯電話の使用していると、気になるものである。小声だからいいというものではないであろう。
3問目:D:筆や筆ペンのない事態も想定される。太いサインペンなら許容されるか、筆者は知らない。ボールペンはさすがに不可であろう。
4問目:B:結婚式の招待状に限らず、返信ハガキを送るときは、自分側につけられた「お-」「御-」には二重線を書く。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。

商務礼儀実訓の授業記録:第7週

The following is a log of my teaching in Japanese language class in a university

教科書:外語教学与研究出版社「日本商務礼儀教程」2017.6
この教科書は日本公益社団法人 全国経理教育協会主催 社会人マナー検定試験指定教材をこちらの国の中で教科書として出版したもののようである。

第7週1回目
A組:10月12日(月)15:25~16:45(日本時間16:25~17:45)
B組:10月15日(木)9:50~11:10(日本時間10:50~12:10)

授業内容:第3編 ビジネスマナー 第3章 訪問のマナー、第4章 電話のマナー
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容1:訪問マナー
  01 訪問時のマナー
  02 名刺の役割と名刺交換
  03 紹介マナー
<4> 本日の内容2:電話のマナー
  01 電話の特性と心構え
  02 電話の受け方
<5>次回予告等

以下に、第7週1回目の授業中に出題したクイズを示す。

解答
1問目:C:他の会社を訪問する場合であるから、応接室や会議室の予約は相手方がすることである。
2問目:C:会社の物品を勝手に持ち出して私用に使ってはいけない。金額の問題ではない。
3問目:C:電話の相手の声が小さいときは、「声が小さいです」とは言わずに、「お電話が遠いです」という。
4問目:D:お詫びをするときは、もちろん、相手方に出向いて、直接伝えるのがよい。しかし、行けない場合もあるし、移動に時間がかかる場合もある。そのため、電話でまずお詫びの第一報を伝えるのがよい。お詫びをSNSのメッセージで済ませてしまうはよくない。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。


第7週2回目
A組:10月13日(火)7:55~9:15(日本時間8:55~10:15)
B組:(第8週1回目)10月20日(火)15:25~16:45

授業内容:第3編 ビジネスマナー 第4章 電話のマナー
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容:電話のマナー
  02 電話の受け方(丸6番以降)
  03 メモの取り方と渡し方
  04 電話のかけ方
  05 携帯電話のマナー
<4> 次回予告等

以下に、第7週2回目の授業中に出題したクイズを示す。

解答
1問目:A:[ア]社内の名指し人に転送する電話は外線電話である。[イ]相手の電話番号は声に出して復唱する。[ウ]会議室を予約したりするものではない。電話があったことを伝えるのは「連絡」という。
2問目:D:お茶やコーヒーを出すときは、まず来客の上位の人にさしあげて、順次、下位の人へお出しする。
3問目:BとD:電話は、受ける人にとっては、突然かかってくるものである。その時、電話で話すことができる状況かどうかは分からない。だから、電話をかける人は 受ける人の都合に配慮しなければならない。
4問目:C:上位の人が切ったのを確認して、下位の人は受話器を置く。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。

商務礼儀実訓の授業記録:第6週

The following is a log of my teaching in Japanese language class in a university

教科書:外語教学与研究出版社「日本商務礼儀教程」2017.6
この教科書は日本公益社団法人 全国経理教育協会主催 社会人マナー検定試験指定教材をこちらの国の中で教科書として出版したもののようである。

第6週1回目
A組:10月5日(月)15:25~16:45(日本時間16:25~17:45)
B組:10月8日(木)9:50~11:10(日本時間10:50~12:10)

授業内容:第3編 ビジネスマナー 第1章 職場のマナー
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 第3章 ビジネス文書の活用(残り)
<4> 第3編 第1章 職場のマナー
  01 出勤時の心構え
  02 就業中の心構え
  03 終業時の心構え
  04 休憩の取り方と過ごし方
  05 休暇の取り方
<5> 次回予告等

以下に、第6週1回目の授業中に出題したクイズを示す。

解答
1問目:B:Aはメールの件名の付け方について誤っている。件名は内容が分かるようにするべきである。件名が「こんにちは」のようなメールは最悪スパムメールだと思われてしまう。Cは返信時に受け取った文面を消すかどうかである。議論の経緯を残す目的で消さない方が良い。もちろん、あまりに長くなれば古い部分は消しても良いであろう。Dはメールの下部に置かれる署名についてである。受け取った人が連絡時に参照できるよう、社名、部署名、自分の名前の読み仮名、住所、電話番号など、必要な情報を署名に書き込んでおいた方がよい。
2問目:C:ソトの人に話していて、ウチの人のことを言及する場合、尊敬語を使わない。家庭内では母親に敬意をはらうが、ソトの人と会話しているときは「母」と呼ばなければならない。学習者がよく間違えるところである。
3問目:D:ダラダラ残業をしてはならない。終業時に周りの同僚に気を配ることは大切であるが、自分に緊急の仕事がなければ、帰宅するべきである。残業は個人の生活リズムに悪影響を及ぼす。
4問目:B:退社時には、机の上をきれいにしておくこと。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。


第6週2回目
A組:10月6日(火)7:55~9:15(日本時間8:55~10:15)
B組:(第7週1回目)10月13日(火)15:25~16:45

授業内容:第3編 ビジネスマナー 第2章 接遇マナー
<1> 用語クイズ(指名)
<2> 前回の復習クイズ(指名)
<3> 本日の内容
  01 接遇の目的と心得
  02 応対の手順
<5> 次回予告等

以下に、第6週2回目の授業中に出題したクイズを示す。

解答
1問目:A:お客様を迎えた時のもてなし方を学習するので、契約書や仕様書への記載など契約行為については取り扱わない。
2問目:C:せっかくいただいた注意・忠告を即座に否定してはいけない。自分が間違った方向へ行かないために活用できる情報かもしれない。少し腹が立ってもこらえて、相手が言ってくれた意図や理由を考えるべきである。
3問目:A:お客様が座る上座は入口から遠い方である。
4問目:B:基本的に、案内者はお客様よりも少し前を歩く。階段を下るときは、お客様よりも下方に位置するために、先行して歩くことがある。

以上の解答解説は筆者の独断と偏見によるので、上記を利用した場合の結果について、一切の責任は負いません。